Great service matters almost more to Michel Roux than great food. He believes waiters and sommeliers are the unsung stars of the restaurant world; their brilliance transforming an ordinary meal into an unforgettable experience.
In this new series, Michel is on a personal mission to train eight young people as front-of-house superstars, none of whom have previously considered this as a career. But this isn't just about transforming these young people into great waiters. Good service involves discipline, care for others and self confidence so, for Michel, learning to serve others will mean developing essential life skills.
They will receive the best training, learning the skills needed to run service in some of Europe's best restaurants. And Michel hopes they will discover that front of house service offers a brilliant career. Ultimately, he will select just two to take up life-changing scholarships with placements at leading hotels and restaurants.
Michel's trainees experience the brilliance of Michelin starred service before cutting their teeth in the busy world of the High Street restaurant. Serving over 100 customers on Saturday night, Michel gets to see just what his new recruits are made of.
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Michel wants his trainees to learn an essential quality for any top maitre D; how to keep customers returning again and again. Its not just Michelin starred restaurants that rely on repeat customers. Knowing that regulars are the life-blood of their business, the best family run cafés provide friendly, attentive service. So he takes his trainees to run the busy breakfast service at one of London's oldest greasy spoon cafés. The pace might be frenetic but the regular customers keep returning because the service is so friendly and efficient.
Then it is off to Birmingham, to an award winning curry house, where owner Raj Rana follows the old Indian mantra that the 'guest is god'. Serving over 60 of the restaurants regulars, can Michel's trainees provide the standard of service they have come to expect?
In this new series, Michel is on a personal mission to train eight young people as front-of-house superstars, none of whom have previously considered this as a career. But this isn't just about transforming these young people into great waiters. Good service involves discipline, care for others and self confidence so, for Michel, learning to serve others will mean developing essential life skills.
They will receive the best training, learning the skills needed to run service in some of Europe's best restaurants. And Michel hopes they will discover that front of house service offers a brilliant career. Ultimately, he will select just two to take up life-changing scholarships with placements at leading hotels and restaurants.
Michel's trainees experience the brilliance of Michelin starred service before cutting their teeth in the busy world of the High Street restaurant. Serving over 100 customers on Saturday night, Michel gets to see just what his new recruits are made of.
---
Michel wants his trainees to learn an essential quality for any top maitre D; how to keep customers returning again and again. Its not just Michelin starred restaurants that rely on repeat customers. Knowing that regulars are the life-blood of their business, the best family run cafés provide friendly, attentive service. So he takes his trainees to run the busy breakfast service at one of London's oldest greasy spoon cafés. The pace might be frenetic but the regular customers keep returning because the service is so friendly and efficient.
Then it is off to Birmingham, to an award winning curry house, where owner Raj Rana follows the old Indian mantra that the 'guest is god'. Serving over 60 of the restaurants regulars, can Michel's trainees provide the standard of service they have come to expect?
BBC2 * 12-13 January 2011 * 2 x 60 minutes
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